CUSTOMER SERVICE

 
General Information

OUR STORE

Location: 1601 West 1st Street | Highway 2, Leon, Iowa 50144

Hours: Monday - Saturday 9 a.m. CST to 5:30 p.m. & Sundays 10 a.m. to 4 p.m.

Call us: 641-446-3535
e-Mail us: info@shoplongcreek.com

Rules that Apply

Free Shipping & Promotional Shipping Offers

For free shipping promotions, or on orders totaling $75 or more before sales tax is applied where the ship to address is within the contiguous 48 states (Excludes Alaska & Hawaii) will receive free economy ground shipping (5-8 business days depending on your location).

Excluded in these shipping offers are all orders where the shipping address is international, APO/FPO, or non-contiguous US locations, including Alaska, Hawaii, and Puerto Rico. Orders for saddles and oversized orders are not eligible for free or discounted shipping. Offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. Our free shipping offer is limited to in-stock items only.


Cut off times & Terms

Shipping Information

Our default preferred shipping method is via USPS - United States Postal Service

In-Stock items are ready for immediate shipment; please allow 24-48 hours for processing before your order ships. On Monday-Friday, orders received before 2:00 pm (CST) are shipped the same day. Orders received after 2:00 pm (CST) will be shipped the following day. Orders are sent via ground service in the continental United States unless you paid for priority shipping. On in-store pickup orders please allow up to 24 hours for your order to be processed and ready for pickup. An email notification will be sent when your order is ready for pickup or you can contact us at 641-446-3535 to check and see if your order is ready.

Long Creek Outfitters is not responsible for delivered packages that have been picked up without your approval or potentially stolen. In the scenario that your package's tracking number confirms a delivery by the shipping company and cannot be located, the best course of action is to contact the shipping company and open an investigation. Long Creek Outfitters is not responsible to reimburse a missing package.

"Factory Direct Ship" items are sent directly to you from the manufacturer. Factory Direct Ship items are shipped via ground services and take an estimated 6-14 days for delivery. You can select 2 or 3-day shipping, but Long Creek Outfitters is unable to control the exact day the manufacturer ships your order, so these delivery times are not guaranteed and are non-refundable.


General Terms

Exchanges & Returns

Long Creek Outfitters is committed to making sure that you are satisfied with your order! You can exchange or return any merchandise within 30 days of your purchase as long as it has not been worn, altered, product has original tags, a copy of your receipt is enclosed, and there is a brief note explaining why you returned your items.. Reimbursement will be made by the original method of payment. Customer pays return shipping costs for items sent back for exchange or refund. Original shipping and handling charges are not refundable.

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.

Please contact us at 641-446-3535 to request a return authorization and instructions on how to proceed.